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How to send an email to the Labordatenbank?

If, for example, you send an offer to your customer and want to record the email in the Labordatenbank, then enter your Labordatenbank submission address (see above) in the BCC: field of the email (the customer's email address goes into the TO: field as usual).

If the email recipient's address is stored in the Labordatenbank, the email will be automatically assigned to this customer.

It may take a few minutes for the email to appear in the Labordatenbank. This depends on your email program, internet connection, and email servers.

Forwarding an email you received from your customer

If you have received an email from your customer that you wish to forward to the Labordatenbank, click Forward in your email program and enter your Labordatenbank submission address in the TO: field. Do not change anything else in the email (the Labordatenbank automatically determines the relevant customer from the From: line).

Which address field (TO:, CC:, or BCC:) should the Labordatenbank submission address be placed in?

Use the BCC: field when you send emails to a customer and want to forward them simultaneously to the Labordatenbank.
Use the TO: field when you want to forward an email you received to the Labordatenbank.
Do not use the CC: field to send emails to the Labordatenbank, as your submission address would otherwise become visible to other recipients. Otherwise, others could send emails to the Labordatenbank in your name.

What happens to file attachments in an email?

All files included in the email will be saved in the Labordatenbank with the email and can be viewed and commented on by you and your colleagues in the Labordatenbank.

Where can I find the forwarded emails?

All submitted emails appear in the note overview (Navigation Bar Customers Notes).
If an email address is found for a customer in the Labordatenbank, the email will appear in the corresponding customer view.

Tips for saving contacts in Outlook:

Under the tab (* Start(* you will find the address book button.
Selecting this button opens the address book, displaying already saved contacts.
You can add a new contact to the address book via the tab * File New Entry *
By selecting new contact, a new entry opens that can now be adjusted.
It is best to name the contact LDB Inbound and enter the email address with which you can forward emails to the Labordatenbank.