With your own customer zone, laboratories increase their efficiency and customer satisfaction. By giving your customers control and direct interaction, you not only reduce the administrative workload, but also improve the quality and speed of your services.
Save time in communication: The automated and structured recording of orders by the customer zone means that your team spends less time on manual data entry and customer queries.
Faster order processing: You know in advance which samples and what quantity will arrive and can prepare the analyses to be carried out. This leads to a faster turnaround time and increased customer satisfaction.
Acceleration for your customer: Customers feel more involved in the process by being able to enter and manage orders themselves. This promotes trust and satisfaction.
Transparency and control: Customers have insight into the status of their orders and (preliminary) results at all times. This creates a transparent, trusting relationship and reduces queries to the laboratory.
Let us find out how we can help you digitize your laboratory processes.
Integrate the customer zone into your existing homepage and make it attractive for your customers to order analyses from you online. Some of our customers call the button lab door, others simply Login.
Specify which fields your customer has to fill in and which analyses from your service catalog can be ordered online.
Communicate prices or other information to your customers, such as the amount of sample material required or the expected times.
Check the information completed by the customer. The ordered analysis requests only become orders and samples when they are received by the laboratory and you have control over your sample numbers and the transferred data.
"Our R&D customers often use the customer zone to provide their internal customers with simple masks for commissioning and also to provide larger amounts of raw data."
Laboratory Information Management System (LIMS)
Simplify and automate documentation
