Customer management

Structured filing and management of customers with CRM for laboratories

https://labordatenbank.com/qmdemo/customers/
Kundenverwaltung im Labordatenbank LIMS
  • Manage your customers, contacts, suppliers and external laboratories.
  • Provide your team with all relevant files, customer requirements and preferences.
  • Synchronize customer data with other systems such as SAP or MS Dynamics.

Intuitive customer list

Our customer list offers an intuitive user interface to keep an eye on everything important. With status, category and search functions, you can quickly find the information you need. Concentrate on the essentials and manage your customer relationships efficiently.

Kunden in der Labordatenbank verwalten

Customer zone

Your key to convenient and secure access to analysis results. Benefit from real-time retrieval of reports, notifications when orders are completed and easy download or direct transfer to MS Excel. With encrypted data transfer and personal login, your customers can access relevant information anytime and anywhere.

Labor-Berichte mit Verlauf und Diagrammen

Synchronize customers with other systems

Single point of truth for managing your customer data: With the powerful REST API, you can synchronize your customer data with other systems such as SAP or Microsoft Dynamics (formerly Navision).

LIMS SAP oder Navision anbinden Kunden importieren

Archive emails, communication and files

  • Automatic assignment: If you communicate with customers by e-mail, you can insert the Labordatenbank in the CC field of the e-mail or forward the e-mail directly to a special e-mail address in your Labordatenbank. The system uses intelligent recognition mechanisms to automatically assign the e-mail to the correct customer.
  • Archiving: All file attachments associated with the emails are also automatically saved and assigned to the corresponding customer. This gives you a central location for accessing all relevant documents and communications relating to a customer.
E-Mails und Kommunikation archivieren

LIMS functions

Laboratory Information Management System (LIMS)

QM modules

Simplify and automate documentation