Customer management

Structured customer records and management with CRM for laboratories

https://labordatenbank.com/qmdemo/customers/
Customer management in LDB LIMS
  • Manage your customers, contacts, suppliers and external laboratories.
  • Make all relevant files, customer requirements and preferences available to your team.
  • Synchronise customer data with other systems, such as SAP or Microsoft Dynamics.

Intuitive customer list

Our customer list provides an intuitive interface that keeps all important information in view. Status, category and search functions help you quickly find what you need. Focus on what matters and manage customer relationships efficiently.

Manage customers in LDB

Customer zone

Your key to convenient, secure access to analysis results. Benefit from real-time report access, notifications when orders are completed, and easy downloads or direct transfer to Microsoft Excel. Encrypted data transfer and individual sign-in let your customers access relevant information anytime, anywhere.

Laboratory reports with trends and charts

Synchronise customers with other systems

A single source of truth for managing customer data: the powerful REST API synchronises your customer data with other systems, such as SAP or Microsoft Dynamics (formerly Navision).

Connect LIMS to SAP or Navision and import customers

Archive emails, communications and files

  • Automatic assignment: when communicating with customers by email, add your LDB instance’s email address to the CC field or forward the email directly to its dedicated address. Intelligent recognition automatically assigns the email to the correct customer.
  • Archiving: all email attachments are also stored automatically and assigned to the relevant customer. This gives you a central place to access all relevant documents and communications for each customer.
Archive emails and communications

LDB features

Laboratory Information Management System (LIMS)

QM modules

Simplify and automate documentation

Our customers

Certified to

LDB LIMS is ISO 27001-certified laboratory software

Preferred LIMS partner

VUP - Verband unabhängiger Prüflabore