LDB support

Your system is validated when LDB goes live, and the LDB team remains available for ongoing support after implementation. A dedicated contact person and a deputy provide your ongoing customer support. Both are thoroughly familiar with your specific LDB configuration.

Your customer support team has practical laboratory experience and handles all questions, configurations and programming relating to LDB:

• Creating and modifying PDF templates for reports, worksheets, invoices and more
• Creating new report templates, for example for additional languages
• Training new users
• Changes to master data for samples, orders, customers, test equipment and more
• Creating and editing additional analyses, charts and visualisations
• Adding new dashboard elements
• Additional import and export interfaces with data transformation for JSON, XML, CSV and more
• Importing legacy data from flat CSV, Excel or SQL tables
• Custom database configurations, such as dynamic SQL master data, price items and design elements

All settings, configurations and programming carried out by your support team are automatically and traceably recorded in the LDB audit trail. Support is billed at EUR 180 per hour plus VAT at the end of each quarter, with a detailed timesheet.