When your LIMS goes live, your system is validated and the LIMS.eu team is also available for ongoing support after the introductory phase. A permanent contact person and a deputy customer advisor are available to provide ongoing support.

LIMS.eu support incl. all activities after completion of the implementation such as email and telephone contact, changes to report templates, offers, invoices..., training of new users, changes to master data,...

Special services
In addition to the included support, there are often specific tasks that we refer to as special services. We work with you to develop individual solutions with additional configuration and programming tools for your specific tasks. Below are some of the special services we provide:

• Creating and editing additional evaluations / diagrams / visualization
• Adding new dashboard elements
• Additional export interfaces with data transformation for JSON, XML, CSV,...
• Import legacy data from flat CSV, Excel or SQL tables
• Creation of new report templates, e.g. for additional languages

Special services are invoiced on an hourly basis. You will receive an invoice at the end of the quarter with a detailed list of the hours worked. Invoicing is based on an hourly rate of EUR 150 plus VAT.