LIMS.eu support
Our support team is available Monday to Saturday from 8 am to 6 pm.
You can reach your customer advisor directly by email or telephone. You can also find all available dates for a Zoom meeting here:
Our account managers all have at least 3 years of practical experience in the laboratory and several years of experience with our LIMS.
We take care of settings, configurations and extensions in the laboratory database and provide practical advice on ISO/IEC 17025, GxP conformity and documentation - audit-proof, efficient and tailored to the processes in your laboratory.
When your LIMS goes live, your system is validated and the LIMS.eu team is also available for ongoing support after the introductory phase. A permanent contact person and a deputy customer advisor are available to provide ongoing support.
Your lab-experienced customer support will take care of all questions, configurations and programming regarding your LIMS:
- Creation / modification of PDF templates for reports, worksheets, invoices,...
- Creation of new report templates, e.g. for additional languages
- Training of new users
- Changes to datafields for samples, orders, customers, test equipment,...
- Creating and editing additional evaluations / diagrams / visualization
- Adding new dashboard elements
- Additional import/export interfaces with data transformation for JSON, XML, CSV,...
- Import legacy data from flat CSV, Excel or SQL tables
- Individual database configurations such as dynamic SQL datafields, prices, designelements
All configurations and programming carried out by your customer support team are automatically recorded in the Audit Trail of your LIMS. Support is billed on an hourly basis at a price of EUR 180 per hour plus VAT. You will receive an invoice at the end of the quarter with a detailed list of the hours worked, including an hourly log of all activities.
