LIMS.eu

To activate the customer zone, please create a contact for the relevant customer if one does not already exist.

1. Create contact

• Click on the “Create contact for customer zone” link in the right-hand section of the page.
  For more information on creating contacts, see Add / Edit / Delete contact persons at customers.

2. Activate customer zone account

• In the contact, you will find the settings for the customer zone in the right-hand section of the page with a gray background.
• Click on the “Login Active” checkbox.

3. Set up login details

• You can log in to the customer zone with your email address and password.
• Recommended procedure: Leave the checkbox “Send e-mail for password assignment” marked as suggested. Save the settings and have an email sent for password assignment so that the customer can create a secure password themselves.
• Alternative: you can assign a password for the customer and communicate it to them.

Activate the customer zone retrospectively for existing contacts

If the contact already exists, you can also activate the customer zone retrospectively:

1. Edit contact

• Click on the pencil icon next to the relevant contact in the customer section.
  For more information on editing contacts, see Add / Edit / Delete contact persons at customers.

2. Activate customer zone account

• Activate the account for the customer zone in the gray section on the right-hand side of the page as described above in step 2.

Send access data

Provide the customer with the web address for accessing the customer zone.
The web address for your customer zone is https://labordatenbank.com/demo/customers/login

The customer zone is now set up and the customer can access the shared content.

Using the same email address for multiple customers

Each email address can only be assigned once as a login.
If the same email address is to have access to different customer zones (multiple customers), an extension can be integrated into the email address (via using '+').

Example of how the email address max.musterfrau@test.de can be used for multiple customer zones:
The contact for customer A receives the email address max.musterfrau+customerA@test.de
The contact for customer B receives the email address max.musterfrau+customerB@test.de

This extension does not affect the receipt of emails. The emails are still delivered to the same mailbox, but the system can distinguish between the contacts based on the extension.
When resetting the password, everything between the + and the @ is ignored, so that the reset email is always sent to the correct address (in this example, max.musterfrau@test.de).