Detail view of an email

Terug naar het overzicht van de handleidingen

Detail view of an email

The email detail view in the LDB shows all relevant information for a sent email regarding test reports, including sender, recipient, and delivery status.

Navigation

To open the detail view of an email, follow this path, for example:
Navigation bar → Clients → Manage emails → Click the email icon in the first column of the table overview

If needed, use the search function to quickly and precisely locate a specific email.

Note: The exact naming of the menu items may vary depending on the configuration of your LDB.
Which fields appear depends on the message type, the available data, and your configuration. In addition to classic emails, SMS and fax messages (deprecated) are also shown in the same view. Depending on the type, additional details such as Status (SMS), SMS segments, or Report pages (fax) are displayed.

Overview

The detail view clearly bundles all the essential information of a sent message. It allows you to:

View the sender, recipient, and dispatch details
Track delivery or opening via the delivery confirmation (tracking) – where available
Open the linked records (e.g. Order, Report, Sample, Invoice, Offer, Document, Evaluation)
Open and download the attachments
Forward the email to additional recipients

Structure of the detail view

Figure: Detail view of an email

Header area

In the header area you see the subject of the email (e.g. Email: Labordatenbank Bericht) as well as the available actions.

Overview button: Returns you to the email overview.
Forward email button: Opens the mask for forwarding the email to additional recipients. This button is only shown for messages of type email.

Figure: Available actions in the detail view of an email

Description of the fields

The information of the email is presented in a table overview. The following table describes the fields.

Field	Description
Error message	Only shown if an error occurred during dispatch (highlighted in red). For SMS with an error code, a link to the dispatch service's error documentation is additionally displayed.
From	Sender address of the message (e.g. `office@labordatenbank.net`). For SMS, the sender number is shown instead.
sent by	Shows the employee who actually sent the message. Only appears if an employee is stored.
Subject	Subject or name of the message. Can be individually adjusted in the email templates.
Date	Timestamp of the dispatch.
To	Recipient address(es) of the message.
CC	Recipients in copy. Only shown if CC recipients are present.
BCC	Recipients in blind copy. Only shown if BCC recipients are present.
Delivery confirmation	Confirms the opening of the email including timestamp, browser used, and region (e.g. ✓ Opened by julia@labordatenbank.at on 17.08.2026 at 22:08 with Microsoft Edge 12.246 in United States.). Highlighted in green.
Status (SMS)	For SMS, shows the delivery status – green for delivered/sent, red for a failed delivery.
Report pages / SMS segments	For fax, the number of transmitted pages is confirmed; for SMS, the number of segments; for reports, the number of report pages.
Order	Blue-highlighted link to the linked order (e.g. 1298_QA).
Attachment	Attachments are shown via the paperclip icon – e.g. the sent report as a PDF (e.g. PB260038.pdf) including a preview image as well as the link to the corresponding report.
Further links	Depending on the process, additional linked records are linked as well, e.g. Sample, Invoice, Offer, Document, or Evaluation.
Email text	The complete message text in the highlighted text area. Security-relevant content such as password reset links is automatically anonymized for data protection reasons.
Message ID	At the bottom – depending on the dispatch channel – the technical message ID (Postmark Message ID or SMS Message ID) is shown. Used by support for tracking.

Forward email

Using the forward function, you send an already sent email to additional recipients.

In the header area, click the Forward email button.
The Forward email mask opens with the following fields:

Figure: Forward email

From: The sender address is fixed and cannot be changed.
To: Enter one or more recipient addresses (mandatory field, email format is validated).
Note: Using the + CC and + BCC buttons, you show additional recipient fields for copy or blind copy.
Subject: The subject is carried over from the original email and can be adjusted (mandatory field).
Text: The message text is carried over and can be edited before sending (mandatory field).
Attachments: Existing attachments are enabled by default. Using the checkboxes, you select which attachments are forwarded along with the message.